After-sales services

Through the integration of information system, we achieve the goal of after-sales service by managing service supply chain. The massive database is linked to parts Returns Management (RMA) service center, to return the original product vendor (RTV), to inventory management, to repair centers, and to all related logistics team. Through checking daily and regular analysis reports customers will be able to obtain repair orders, the current state of repair, and repair customer information and test results, etc. and understand process of repair control.

Customer support

The top priority of customer service include: shorten the product repair services cycle, management of short-term and long-term spare parts planning system, and the establishment of efficient and easy to manage information database of the service chain in each cycle. Wistron relies on technology, experience, and practicality to achieving these goals. As a result customers benefits from lower participation and also reduces the cost of cyclic service activities.

Through our customized service website, a customer can gain access to Wistron service information system. Wistron existing customer service centers as well as authorized service centers will provide customers with a fast, efficient and cost-effective data exchange links daily. Transparent, detailed information will be modified to different stages of the maintenance team suitable for their service management processes. This not only allows customers to audit performance of Wistron and local authorized service center, it also is a source of customer information when adjusting service operations.

Program planning

Wistron service project plan covers all levels of the service chain. In addition to providing these programs for Wistron OEM customers, they are also available to non-OEM customers. Regardless the role Wistron has, as a leading role or management of services at different stages in the chain; Wistron flexibility and experience allow us to be quickly integrated into the customer's existing service chain and to provide any necessary services.

For OEM customers, we work closely with customer's product development team in order to provide services by understanding the maintenance program for the future. Its purpose is to be able to plan an ideal support for the marketing of the product, the warranty period, and even when warranty is void for a complete service project plan. For non-OEM customers, Wistron can diagnose and repair defective products, and to provide the necessary emergency support or standard long-term services program.

Customer project plan is customized to fit customer needs to meet specific products and markets. Wistron's customers' project plan includes full maintenance capabilities, reverse logistics management, inventory management, file support, education and training, and to provide a wide range of electronic data exchange links to arrive IT solutions.

Range of service models includes field replacement parts (FRU) service and customer replaceable parts (CRU) service, regional service center management and inventory maintenance services. Wistron engineering team also handles special needs of customers, such as special testing and maintenance processes, etc. It is up to the customer to confirm their needs.

Through the integration of information system, we achieve the goal of after-sales service by managing service supply chain. The massive database is linked to parts Returns Management (RMA) service center, to return the original product vendor (RTV), to inventory management, to repair centers, and to all related logistics team. Through checking daily and regular analysis reports customers will be able to obtain repair orders, the current state of repair, and repair customer information and test results, etc. and understand process of repair control.

Customer support

The top priority of customer service include: shorten the product repair services cycle, management of short-term and long-term spare parts planning system, and the establishment of efficient and easy to manage information database of the service chain in each cycle. Wistron relies on technology, experience, and practicality to achieving these goals. As a result customers benefits from lower participation and also reduces the cost of cyclic service activities.

Through our customized service website, a customer can gain access to Wistron service information system. Wistron existing customer service centers as well as authorized service centers will provide customers with a fast, efficient and cost-effective data exchange links daily. Transparent, detailed information will be modified to different stages of the maintenance team suitable for their service management processes. This not only allows customers to audit performance of Wistron and local authorized service center, it also is a source of customer information when adjusting service operations.

Program planning

Wistron service project plan covers all levels of the service chain. In addition to providing these programs for Wistron OEM customers, they are also available to non-OEM customers. Regardless the role Wistron has, as a leading role or management of services at different stages in the chain; Wistron flexibility and experience allow us to be quickly integrated into the customer's existing service chain and to provide any necessary services.

For OEM customers, we work closely with customer's product development team in order to provide services by understanding the maintenance program for the future. Its purpose is to be able to plan an ideal support for the marketing of the product, the warranty period, and even when warranty is void for a complete service project plan. For non-OEM customers, Wistron can diagnose and repair defective products, and to provide the necessary emergency support or standard long-term services program.

Customer project plan is customized to fit customer needs to meet specific products and markets. Wistron's customers' project plan includes full maintenance capabilities, reverse logistics management, inventory management, file support, education and training, and to provide a wide range of electronic data exchange links to arrive IT solutions.

Range of service models includes field replacement parts (FRU) service and customer replaceable parts (CRU) service, regional service center management and inventory maintenance services. Wistron engineering team also handles special needs of customers, such as special testing and maintenance processes, etc. It is up to the customer to confirm their needs.